I'm having issues with my payment method - what can I do?

No worries – we're here to help! Here's what you can do if you're experiencing issues with your payment method:

Accepted Payment Methods

Currently, we only accept major debit and credit cards. New users can sign up using PayPal and Apple Pay, and we're working on making these options available for existing users as well.

Updating Your Payment Method

If you need to update your payment method, you can do so easily from your Wallet in your CookUnity account. Just make sure to set a default payment method to avoid any future issues.

Declined Payments

If your payment method is declined at cutoff, you can update your payment information anytime before 5 PM local time. We'll always try to process the payment one more time to ensure you don't miss out on meals for the following week.

If you have any further questions or need assistance, feel free to reach out to our Customer Experience team. We're happy to help!