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Why do I see two charges from CookUnity?If you see two CookUnity amounts on your bank statement, you are most likely not being charged twice. One is a temporary payment hold for an upcoming order —...

Yes — you can make changes to your order any time before your cutoff. After cutoff, your order is locked and cannot be modified or canceled. What can I change before cutoff?Your meals — swap, add, ...

You may have noticed a pending amount from CookUnity on your card a few days earlier than usual — sometimes during a week you've already received a delivery, or even for a week you've skipped. This...

If something went wrong with your meal or order — a quality concern, a meal that didn't match its description, missing items, or a food safety issue — contact our Customer Experience team via live ...

How can I contact CookUnity?Our Customer Experience team is available 7 days a week, from 7:00 a.m. to 11:00 p.m. EST. You can reach us through any of the channels below — we're here to help with y...

What happens if my payment is declined?If your payment is declined, we’ll ask you to update your payment method so we can process your order.To avoid missing your upcoming meals, update your paymen...