How can I contact CookUnity?

How can I contact CookUnity?

Our Customer Experience team is available 7 days a week, from 7:00 a.m. to 11:00 p.m. EST. You can reach us through any of the channels below — we're here to help with your order, subscription, meals, billing, and anything else.

We support the following channels:

• Live chat

  The fastest option. Start a chat directly from your CookUnity account or from any page in the Help Center. During business hours, you'll hear back quickly. Our AI assistant can answer common questions immediately and connect you with a team member when needed.

• Text message

  Text us at (347) 835-5020. We respond within a few minutes during business hours.

• Email

  Send us a message at support@cookunity.com. ⚠️ Needs validation: confirm typical email response time to include here.

Can I request a call?

We don't offer live phone support at this time. If you'd like a real-time conversation, live chat is the fastest way to reach us — you'll typically connect within minutes during business hours. If not, you are welcome to send us a text message at (347) 835-5020.

What if I contact you outside business hours?

If you reach out after 11:00 p.m. EST or before 7:00 a.m., leave us a message and we'll follow up as soon as we're back — typically the next morning.