Why do I see two charges from CookUnity?
If you see two CookUnity amounts on your bank statement, you are most likely not being charged twice. One is a temporary payment hold for an upcoming order — the other is the final charge for a current or past order.
Read on to understand what each amount is and when it will resolve.
What is a payment hold?
When you confirm an order, CookUnity places a temporary hold on your card to verify the payment method is valid. Your bank shows this as "Pending," "Authorization," or "Temporary hold."
This is not a completed charge — the money has not left your account.
The actual charge only happens at your cutoff time (12:00 PM, four days before your delivery day). Until then, you may see both the hold and a previous completed charge on your statement at the same time.
"I see two CookUnity amounts this week — am I being charged twice?"
Almost certainly not. Here's what you're seeing:
- Amount 1: The final charge for your current or upcoming delivery (completed at cutoff)
- Amount 2: A temporary hold for your next week's order (pending, not yet collected)
Once your next order reaches its cutoff, only one amount will fully post. The hold will either convert to a charge (if the order is confirmed) or be released automatically (if you skip or cancel).
How to tell a hold from a final charge
| What your bank shows | What it means |
|---|---|
| Pending / Authorization / Temporary hold | Funds reserved — not yet collected — can be released |
| Posted / Captured / Completed | Final charge — receipt available in Order History |
If you don't see a receipt for one of the amounts, it is a hold, not a final charge.
Other common scenarios
- I skipped this week but still see a charge. The amount is the hold for your next upcoming order, not the week you skipped. If you skip or cancel the upcoming order before cutoff, the hold is released automatically.
- I cancelled my order but the pending charge is still showing. We released the hold immediately on our end. Depending on your bank, it can take 1–3 business days to disappear from your statement. The funds are not being collected.
- I see multiple attempts on different days. This happens when you have more than one payment method on file. If the first card can't complete the hold, our system tries the next card in your Wallet. Each attempt is for the same single order — not multiple orders.
- I can't find a receipt for one of the amounts. Receipts are only generated when the final charge is captured at cutoff. A hold won't appear in your Order History until it becomes a completed charge.
Something still doesn't add up?
If the explanation above doesn't match what you're seeing — for example, you see a hold that doesn't match any upcoming order, both amounts show as "Posted/Completed," or a hold remains pending more than 7 business days after you skipped — contact our Customer Experience team and include:
- Your account email
- The dates and amounts of both charges
- Screenshots of your bank statement showing both transactions
- Whether you received any order confirmation or skip confirmation emails for those weeks
Comments
3 comments
Please cancel my subscription
2nd charge was subtracted from my bank account with orders received
The charges are incorrect, and the explanation is not acceptable. I see several extra charges on my credit card. Unless I get a thorough explanation, I will be cancelling after this order.
Not transparent!!! Very unorthodox billing
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