Aviana Barrom
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Articles
Recent activity by Aviana Barrom-
Can I customize my meals?
We currently don’t offer customization of our prepared meals. However, in some service areas, we provide mix-and-match options like sides, proteins, salads, and soups, giving you endless possibilit...
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My ice packs were melted upon arrival - is the food safe?
It’s perfectly normal for gel packs to arrive partially thawed. They’re specially designed to thaw gradually while keeping your meals at a safe refrigerated temperature throughout transit. Our pack...
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What are your food safety standards?
Unmatched Culinary Expertise and Sourcing Standards Chef-Crafted Excellence CookUnity brings a unique culinary experience directly to your home. Our meals are crafted by renowned chefs in centra...
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My delivery arrived damaged - what should I do?
We’re sorry to hear that your delivery arrived damaged - we’re here to help. Here’s what you should do: Snap Photos of the Damage: If the box was damaged, please take a few photos. This will help...
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Where can I find my receipts?
You can find your order receipts in your Order History once your order has been charged. Simply use the filtering tool to locate the specific order you're interested in, and then click on 'View Rec...
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How do I contact you?
We'd love to hear from you! Our team is available seven days a week from 7 a.m. to 11:00 p.m. EST. Feel free to contact us through any of our support channels. We're happy to help with subscription...
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How do I update my payment method?
Updating your payment method is quick and easy. Here’s how: Head to your Wallet and click on Payment Methods. From there, select Add Payment Method and enter your new card details. If you want this...
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How do I change my password?
If you're having issues accessing your CookUnity account, here are a few quick steps to help you get back in:Resetting or Changing Your Password To change your current password, log in to your acco...
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How do I buy or redeem a CookUnity gift card?
CookUnity gift cards are a great way to share chef-crafted meals with someone you care about. You can purchase a gift card online and send it directly to the recipient by email — no subscription re...
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Do you have a referral program?
Absolutely! Sharing your experience with others is not only easy but also rewarding. Whether you want to spread the word to friends, family, colleagues, or neighbors, our referral program is design...