Account Management
Billing & Payments
- How to check my Credits and Promotions?
- Can I cancel after my order is charged?
- My total is higher than I expected — is my discount applied?
- Why do I see two charges from CookUnity?
- I was charged after skipping or pausing my plan
- Issues with my Military, Veteran, Teacher & First Responder Discount — GovX
Sustainability
Plan Management
- How do I filter my menu?
- How to navigate the new CookUnity Website
- How do I place an order?
- How do I cancel my subscription?
- I changed my plan but my order didn't update
- How do I check when my cutoff is?
Delivery
- How to Track My Order?
- The driver couldn't access my building — what happens?
- Can I change the delivery address while my order is in transit?
- Do you deliver to my address?
- Do I need to be home to receive my order?
- How do I change my delivery day or time?
Meals & Nutrition
- Why was my meal replaced or modified?
- Can I filter the menu?
- How can I set my dietary restrictions and meal preferences?
- How do I heat or prepare my meals?
- What are the portion sizes?
- How long will these meals stay fresh?