Lau

If your order was charged more than you expected, or a discount you were counting on didn't show up, here are the most common reasons and what to do about each. The promo was received or added afte...

We have a large service area that is constantly expanding! Head to our Delivery Map and input your zip code to see if we service your area!You can use the Delivery Map before creating a CookUnity a...

You can update your delivery address in your account settings at any time — but whether the change applies to upcoming orders depends on your cutoff. How to update your address (permanent change)Lo...

At CookUnity, we strive to provide transparent pricing information to all our customers. Below, you will find a comprehensive guide to understanding the taxes and fees associated with your subscrip...

If you were charged for a week you skipped or paused, this is usually because the skip or pause was submitted after your cutoff time for that week.Once an order passes its cutoff, it is locked and ...

You can add specific delivery instructions — including gate codes, buzzer codes, apartment access details, and drop-off preferences — directly in your account. These instructions are shared with th...

No. Once your order has passed cutoff and has been charged, it cannot be canceled because it has already entered our preparation process. Your delivery will continue as scheduled.You’ll see the ord...

If your charge looks higher than expected, there are a few things to check: Your plan price doesn't include taxes and fees. Your final charge will be higher than the meal subtotal. A promotion may ...

After each delivery, you can rate your meals, leave comments, and share feedback directly in your CookUnity account. Your ratings help our chefs refine recipes, improve presentation, and understand...

You can change your regular delivery day and available time slot from the profile for your default delivery address. Go to Account Settings → Addresses Info, find the address marked Default Address...