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What payment methods does CookUnity accept?We currently accept major debit and credit cards.New users may also be able to sign up using PayPal or Apple Pay. These options may not yet be available f...

You may have noticed a pending amount from CookUnity on your card a few days earlier than usual — sometimes during a week you've already received a delivery, or even for a week you've skipped. This...

If your order was charged more than you expected, or a discount you were counting on didn't show up, here are the most common reasons and what to do about each. The promo was received or added afte...

You can update your delivery address in your account settings at any time — but whether the change applies to upcoming orders depends on your cutoff. How to update your address (permanent change)Lo...

You can add specific delivery instructions — including gate codes, buzzer codes, apartment access details, and drop-off preferences — directly in your account. These instructions are shared with th...

After each delivery, you can rate your meals, leave comments, and share feedback directly in your CookUnity account. Your ratings help our chefs refine recipes, improve presentation, and understand...

Yes — you can make changes to your order any time before your cutoff. After cutoff, your order is locked and cannot be modified or canceled. What can I change before cutoff?Your meals — swap, add, ...

If something went wrong with your meal or order — a quality concern, a meal that didn't match its description, missing items, or a food safety issue — contact our Customer Experience team via live ...

What happens if my payment is declined?If your payment is declined, we’ll ask you to update your payment method so we can process your order.To avoid missing your upcoming meals, update your paymen...

At CookUnity, we strive to provide transparent pricing information to all our customers. Below, you will find a comprehensive guide to understanding the taxes and fees associated with your subscrip...