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No. Once your order has passed cutoff and has been charged, it cannot be canceled because it has already entered our preparation process. Your delivery will continue as scheduled.You’ll see the ord...

If your charge looks higher than expected, there are a few things to check: Your plan price doesn't include taxes and fees. Your final charge will be higher than the meal subtotal. A promotion may ...

After each delivery, you can rate your meals, leave comments, and share feedback directly in your CookUnity account. Your ratings help our chefs refine recipes, improve presentation, and understand...

You can change your regular delivery day and available time slot from the profile for your default delivery address. Go to Account Settings → Addresses Info, find the address marked Default Address...

Why do I see two charges from CookUnity?If you see two CookUnity amounts on your bank statement, you are most likely not being charged twice. One is a temporary payment hold for an upcoming order —...

Yes — you can make changes to your order any time before your cutoff. After cutoff, your order is locked and cannot be modified or canceled. What can I change before cutoff?Your meals — swap, add, ...

You may have noticed a pending amount from CookUnity on your card a few days earlier than usual — sometimes during a week you've already received a delivery, or even for a week you've skipped. This...

If something went wrong with your meal or order — a quality concern, a meal that didn't match its description, missing items, or a food safety issue — contact our Customer Experience team via live ...

How can I contact CookUnity?Our Customer Experience team is available 7 days a week, from 7:00 a.m. to 11:00 p.m. EST. You can reach us through any of the channels below — we're here to help with y...

What happens if my payment is declined?If your payment is declined, we’ll ask you to update your payment method so we can process your order.To avoid missing your upcoming meals, update your paymen...