It's perfectly normal for the gel packs to arrive partially thawed. They’re designed to slowly thaw and keep the contents of the order at a safe, refrigerated temperature. Our packaging has been carefully crafted and tested to perform well across various climates and seasons, ensuring your meals stay fresh. However, we do strongly recommend you refrigerate your meals after receiving them.
If your delivery contains fully melted ice packs, especially due to a delay in transit, please contact our team - we're here to help!
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