If something went wrong with your meal or order — a quality concern, a meal that didn't match its description, missing items, or a food safety issue — contact our Customer Experience team via live chat from your account or send us an email to support@cookunity.com right away. Photos help us investigate and resolve faster.
What to report and how
My meal didn't look like the photo or description
If your meal arrived noticeably different from what was shown or stated on our site — wrong ingredients, portion size off, incorrect tags for specific diet restrictions or presentation significantly different — let us know.
Contact our and include:
- The meal name and date of the delivery
- A clear photo of what you received if applicable
- What specifically was off (e.g., ingredients where missing or different from initially stated on the recipe description, wrong classification like Gluten Free or Dairy Free)
Packaging Integrity
We want to know. Your feedback goes directly to our team.
Contact us and include:
- The meal name and date of the delivery
- What was compromised
- A photo if relevant
Missing or Wrong items
If your received an incomplete or incorrect order, including missing meals, wrong items, absent sides, sauces, toppings, or add-ons that were expected based on their order.
Contact us and include:
- The meal name and date of the delivery
- What was wrong (e.g name of the wrong or missing meal, a sauce on the description is missing).
- A photo if relevant
I have a food safety concern
If you’re concerned that a meal may not be safe to eat, please reach out to us as soon as possible. Our team will review the issue and guide you on the next steps.
Contact us and include:
- The meal name and date of the delivery
- A clear photo if applicable
- A description of the issue
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