Returning customers Eligible reactivation offer Paid subscription
Yes. Selected returning CookUnity customers can qualify for the Oura Ring promotion. If you reactivate your subscription through an eligible returning-customer Oura offer, you can earn an Oura Ring after completing six qualifying orders within 86 days of the offer being assigned to your account.
Who is eligible?
This offer is for selected former subscribers who return to CookUnity through the eligible Oura promotion. Having subscribed before does not disqualify you from the returning-customer offer. Reactivating your subscription without the eligible offer does not automatically enroll you.
Your returning-customer offer
| Milestone | Time to complete it | Meal discount |
|---|---|---|
| 6 qualifying orders | 86 days from offer assignment | None |
How does the offer work?
- Reactivate your subscription using the eligible returning-customer Oura offer.
- Complete six qualifying paid meal-plan orders within 86 days of offer assignment. À La Carte and corporate orders do not count.
- Keep your subscription active until you complete the required orders. Canceling before completion ends eligibility. Reactivating again does not automatically restore it.
- After your eligibility is verified, follow the redemption instructions sent to you.
Before canceling: Canceling your subscription before completing the six qualifying orders ends your eligibility. Reactivating again does not automatically restore it.
Frequently asked questions
Does the offer discount my meals?
No. The returning-customer Oura offer does not include a meal discount. Your orders are charged at the prices shown at checkout.
What if I was told the promotion is only for new customers?
CookUnity has separate Oura offers for new customers and selected returning customers. The new-customer restriction does not apply to the returning-customer offer. If you received a returning-customer Oura offer or need help confirming that it was applied, contact our Customer Experience team so we can review your account.
Does reactivating automatically enroll me?
No. You must reactivate through the eligible returning-customer Oura offer. Contact our Customer Experience team if you need help confirming your enrollment.
What if my progress does not match my orders?
If your Oura progress tracker shows fewer orders than you expected, contact our Customer Experience team so we can review your enrollment and paid meal-plan orders.
I used the returning-customer offer, but it is not showing on my account. What should I do?
Contact our Customer Experience team and share the promotional email or link you used and when you reactivated. We can review what happened and confirm your enrollment. You do not need to create another account to request a review.
Does seeing an Oura tracker confirm that I qualify?
A visible tracker alone does not confirm eligibility for the reward. If you are unsure whether the returning-customer offer was applied, contact our Customer Experience team so we can check your enrollment.
I completed six orders. How do I claim my ring?
CookUnity verifies that you completed the qualifying orders and met the offer requirements before sending redemption instructions. Follow those instructions to claim your ring. If you believe you have completed the milestone but have not received the instructions, contact our Customer Experience team so we can check your status.
Can I upgrade the promotional ring by paying the difference?
No. The promotional ring cannot be upgraded by paying the difference.
What if I cannot complete the redemption process?
Contact our Customer Experience team with the message you see and a screenshot, if available, so we can review the issue.
Review the specific offer information provided when you reactivate. Contact our Customer Experience team if you need help confirming the requirements that apply to your account.
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