How do I rate a meal or share feedback?

After each delivery, you can rate your meals, leave comments, and share feedback directly in your CookUnity account. Your ratings help our chefs refine recipes, improve presentation, and understand what you love.

How to rate a meal

To share feedback about a meal — including preparation, heating instructions, or taste — we recommend rating the meal through your CookUnity account.

You can do this by going to Orders Hub from the left-hand menu, selecting Past Orders, and rating the meal from there.

Our chefs review customer ratings and comments closely to help improve future meals and your overall dining experience.

You can give a star rating and share some additional thoughts about the meal such as:

• Taste and texture
• Heating or preparation results
• Ingredients
• Nutrition
• Shelf-life
• Portion
• Packaging
• Delivery

Can I compliment a chef?

Yes. When you leave a rating comment, mention the chef by the meal name — your feedback is shared with the culinary team and the chef behind the dish. There's no separate compliment form; a high rating with a specific comment is the best way to recognize great work.

Our chefs love reading your feedback and appreciate your input, as it helps them improve and create dishes you'll enjoy even more.

I want to suggest improvements to heating instructions

If the reheating instructions didn't work well for you — or you found a better method — include that in your meal rating comment. Our culinary team reviews this feedback to update instructions on future batches.

My feedback isn't showing or I can't find the rating option

Ratings on a meal are available after your delivery is marked as delivered. If you don't see the option, check that your order status shows as delivered in your Orders Hub. If it still doesn't appear, contact our Customer Experience team.

Don't hesitate to rate meals you've ordered multiple times; these reviews are analyzed weekly, and our team often makes small adjustments based on your comments. Your feedback is essential to us, and it helps us ensure that every meal is delicious and satisfying. Thank you for sharing your thoughts!